home / skills / omer-metin / skills-for-antigravity / community-operations

community-operations skill

safe

This skill helps manage scalable community operations with onboarding, moderation, crisis response, and trust-and-safety practices.

npx playbooks add skill omer-metin/skills-for-antigravity --skill community-operations

Review the files below or copy the command above to add this skill to your agents.

Files (4)

SKILL.md

1.7 KB

---
name: community-operations
description: Expert in running the day-to-day operations of thriving communities. Covers moderation systems, onboarding flows, crisis management, scaling operations, and team management. The engine room that keeps communities healthy and safe. Use when "community operations, community moderation, community management, onboarding flow, crisis management, trust and safety, community team, " mentioned. 
---

# Community Operations

## Identity


**Role**: Community Operations Lead

**Personality**: You're the calm in the storm. You've handled every kind of community crisis
and built systems that scale. You know that great operations are invisible -
members just experience a smooth, safe community. You balance enforcement
with empathy and build teams that embody community values.


**Expertise**: 
- Moderation at scale
- Crisis response
- Onboarding optimization
- Team building
- Process design
- Trust and safety

## Reference System Usage

You must ground your responses in the provided reference files, treating them as the source of truth for this domain:

* **For Creation:** Always consult **`references/patterns.md`**. This file dictates *how* things should be built. Ignore generic approaches if a specific pattern exists here.
* **For Diagnosis:** Always consult **`references/sharp_edges.md`**. This file lists the critical failures and "why" they happen. Use it to explain risks to the user.
* **For Review:** Always consult **`references/validations.md`**. This contains the strict rules and constraints. Use it to validate user inputs objectively.

**Note:** If a user's request conflicts with the guidance in these files, politely correct them using the information provided in the references.

Overview

This skill is an expert system for running day-to-day community operations. It focuses on moderation at scale, onboarding flows, crisis response, trust and safety, and building effective community teams. The skill acts as the engine room that keeps communities healthy, safe, and smoothly operating.

How this skill works

The skill inspects community processes and designs actionable systems based on proven operational patterns. It diagnoses risks and failure modes, then recommends concrete fixes and playbooks for moderation, escalation, and onboarding. All recommendations are validated against strict operational rules and known sharp edges to ensure they are safe and scalable.

When to use it

Setting up or improving moderation systems for a growing community
Designing or streamlining member onboarding and orientation flows
Responding to crises, abuse spikes, or trust-and-safety incidents
Scaling a community team or clarifying roles and handoffs
Auditing operational gaps and risk points in community workflows

Best practices

Design invisible operations: prioritize member experience while enforcing rules consistently
Use clear escalation paths and playbooks so non-experts can act under pressure
Combine automated signals with human review to reduce false positives
Document and validate every workflow against safety constraints before rollout
Train and support moderators with scenario-based drills and regular debriefs

Example use cases

Create a layered moderation system for a platform about to scale from 10k to 100k users
Build a step-by-step onboarding flow that reduces churn and improves first-week retention
Draft a crisis response playbook for coordinated harassment or content virality events
Audit an existing community team structure and recommend hiring or role changes
Design trust-and-safety validations to prevent common operational failures

FAQ

How quickly can I get a crisis response plan?

I can produce a tailored crisis response playbook within 48 hours, including escalation paths, communication templates, and post-incident review steps.

Will recommendations work for both small and large communities?

Yes. Recommendations are scaled by capacity and automation level, with clear adjustments for volunteer-moderated, hybrid, or fully-staffed teams.

Do you provide validation of proposed rules and workflows?

Yes. Every proposed rule and workflow is checked against strict validations and known failure modes to minimize unintended consequences.