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community-ops skill

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/plugins/community-orchestration/skills/community-ops

This skill helps you orchestrate community programs and workflows, coordinating channels, moderation, and automation for scalable operations.

npx playbooks add skill gtmagents/gtm-agents --skill community-ops

Review the files below or copy the command above to add this skill to your agents.

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SKILL.md

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---
name: community-ops
description: Use to orchestrate workflows, tooling, and automation for community programs.
---

# Community Operations Playbook Skill

## When to Use
- Standing up new community channels, automation, or tooling.
- Coordinating moderator schedules, onboarding flows, and partner access.
- Auditing operations for consistency, compliance, or scale.

## Framework
1. **Channel Setup** – naming conventions, permissions, integrations, and backup owners.
2. **Workflow Automation** – welcome flows, tagging, escalation triggers, and reporting pipelines.
3. **Resource Management** – moderator rosters, ambassador kits, and knowledge base updates.
4. **Compliance & Security** – access reviews, data retention, legal approvals, and crisis playbooks.
5. **Continuous Improvement** – retros, tooling evaluations, and experiment backlog.

## Templates
- Channel launch checklist (config, automation, QA, analytics hooks).
- Moderator shift planner with coverage heatmap.
- Automation registry (flow, trigger, owner, status, notes).

## Tips
- Keep SOPs in a shared workspace with version history.
- Pair with `escalation` skill to ensure automation ties into incident paths.
- Review automation logs weekly to catch failures before members notice.

---

Overview

This skill orchestrates workflows, tooling, and automation for community programs to scale engagement and operations. It packages a repeatable playbook for channel setup, moderator coordination, compliance checks, and continuous improvement. Use it to reduce manual overhead and keep community operations consistent as programs grow.

How this skill works

The skill inspects community requirements and applies a five-part framework: channel setup, workflow automation, resource management, compliance & security, and continuous improvement. It generates checklists, automation registries, and shift planners, and can tie automation triggers into escalation paths. Outputs include launch/config checklists, moderator rosters with coverage heatmaps, and an automation registry for tracking flows and owners.

When to use it

Launching new community channels or relaunching existing ones
Coordinating moderator schedules, onboarding, and access management
Building or auditing automation for welcomes, tagging, or escalation
Running periodic compliance reviews and access audits
Setting up experiment backlogs and instrumentation for continuous improvement

Best practices

Standardize naming, permissions, and backup owners for every channel
Keep SOPs and templates in a shared workspace with version history
Maintain an automation registry that records trigger, owner, status, and notes
Review automation logs weekly and audit access quarterly
Pair automation triggers with clear escalation paths and incident owners

Example use cases

Prepare a channel launch checklist that includes config, QA, and analytics hooks
Create a moderator shift planner that visualizes coverage and identifies gaps
Register all welcome flows and auto-tags in an automation registry for ownership
Run an access review to remove stale permissions and document compliance actions
Design a quarterly experiment backlog with success metrics and rollback plans

FAQ

Can this skill integrate with incident escalation workflows?

Yes — automation triggers should be mapped to escalation owners and paths so incidents surface to the right responders automatically.

How often should automation logs and access be reviewed?

Review automation logs weekly to catch failures early and perform access reviews at least quarterly or when staffing changes occur.