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zoho-desk-automation skill

/zoho-desk-automation

This skill helps you plan and monitor Zoho Desk automation workflows by outlining tool availability and integration steps, even when tools are not present.

npx playbooks add skill composiohq/awesome-claude-skills --skill zoho-desk-automation

Review the files below or copy the command above to add this skill to your agents.

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SKILL.md
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---
name: Zoho Desk Automation
description: "Zoho Desk automation via Rube MCP -- toolkit not currently available in Composio; no ZOHO_DESK_ tools found"
requires:
  mcp:
    - rube
---

# Zoho Desk Automation

> **Status: Toolkit Not Available** -- RUBE_SEARCH_TOOLS returned no `zoho_desk`-specific tools. The Zoho Desk toolkit is not currently available in Composio's tool catalog. Searches returned tools from unrelated helpdesk and CRM toolkits instead.

**Toolkit docs:** [composio.dev/toolkits/zoho_desk](https://composio.dev/toolkits/zoho_desk)

---

## Setup

1. Add the Rube MCP server to your environment: `https://rube.app/mcp`
2. Check availability by calling `RUBE_SEARCH_TOOLS` with Zoho Desk-related queries
3. If `ZOHO_DESK_*` tools appear in the future, connect via `RUBE_MANAGE_CONNECTIONS` with toolkit `zoho_desk`

---

## Current Status

As of the last tool discovery scan, no `ZOHO_DESK_*` tool slugs were returned by RUBE_SEARCH_TOOLS. Queries for Zoho Desk ticket management, contacts, agents, and departments all returned tools from other toolkits:

- Ticket creation queries returned **Freshdesk** (`FRESHDESK_CREATE_TICKET`), **HubSpot** (`HUBSPOT_CREATE_TICKET`), and **Zendesk** (`ZENDESK_CREATE_ZENDESK_TICKET`) tools
- Contact listing queries returned **Zoho Invoice** (`ZOHO_INVOICE_LIST_CONTACTS`) tools
- Agent/department queries returned **Zoho CRM** (`ZOHO_GET_ZOHO_USERS`) tools

This indicates the `zoho_desk` toolkit either has no tools registered or is not yet integrated into the Composio platform.

---

## Alternatives

If you need helpdesk and support ticket automation, consider these available toolkits:

| Need | Alternative Toolkit | Example Tools |
|------|-------------------|---------------|
| Ticket management | Freshdesk | `FRESHDESK_CREATE_TICKET`, `FRESHDESK_UPDATE_TICKET` |
| Ticket management | Zendesk | `ZENDESK_CREATE_ZENDESK_TICKET` |
| Ticket management | HubSpot | `HUBSPOT_CREATE_TICKET`, `HUBSPOT_LIST_TICKETS` |
| CRM records | Zoho CRM | `ZOHO_CREATE_ZOHO_RECORD`, `ZOHO_GET_ZOHO_USERS` |
| Contact management | Zoho Invoice | `ZOHO_INVOICE_LIST_CONTACTS` |

---

## When Tools Become Available

Once Zoho Desk tools are added to Composio, this skill should be updated with real tool slugs, schemas, and pitfalls following the same pattern as other automation skills in this collection.

---

*Powered by [Composio](https://composio.dev)*

Overview

This skill documents Zoho Desk automation status and integration guidance for the Rube MCP / Composio environment. It explains current tool availability, discovery steps, practical alternatives, and next steps when Zoho Desk tools are added. Use it to plan support automation or choose substitute toolkits today.

How this skill works

The skill inspects the Composio/Rube MCP tool catalog by running RUBE_SEARCH_TOOLS queries for Zoho Desk functionality and reports which tool slugs are returned. It summarizes results for common support tasks (tickets, contacts, agents) and maps those queries to available alternative toolkits. It also provides connection instructions for when a zoho_desk toolkit becomes available.

When to use it

  • You want to verify whether Zoho Desk tools are available in Composio before designing automations.
  • You need a quick mapping from Zoho Desk features to available alternative toolkits.
  • You are preparing to connect a future Zoho Desk toolkit via RUBE_MANAGE_CONNECTIONS.
  • You need a short checklist to add the Rube MCP server and run discovery queries.
  • You are auditing support automation dependencies and want to avoid breaking changes.

Best practices

  • Always add the Rube MCP server (https://rube.app/mcp) to the environment before running discovery.
  • Run targeted RUBE_SEARCH_TOOLS queries for tickets, contacts, agents, and departments to detect tool slugs.
  • If zoho_desk tools are not found, use mapped alternatives (Freshdesk/Zendesk/HubSpot/Zoho CRM) rather than stalling development.
  • Keep this skill updated when new tool slugs appear and document exact RUBE tool names and schemas.
  • Test alternative toolkit flows end-to-end before switching production automation.

Example use cases

  • Pre-integration check: confirm zoho_desk toolkit availability before building ticket automations.
  • Fallback mapping: replace a planned Zoho Desk ticket creation with FRESHDESK_CREATE_TICKET or ZENDESK_CREATE_ZENDESK_TICKET when Zoho tools are missing.
  • Contact sync: use ZOHO_INVOICE_LIST_CONTACTS or Zoho CRM record tools temporarily to seed contact lists.
  • Onboarding automation: prepare connection steps so engineers can attach the zoho_desk toolkit once it appears.
  • Tooling audit: generate a report of missing toolkits and recommended alternatives for stakeholders.

FAQ

What should I do if RUBE_SEARCH_TOOLS returns no zoho_desk tools?

Use the listed alternatives (Freshdesk, Zendesk, HubSpot, Zoho CRM/Invoice) for equivalent automation and monitor Composio for future zoho_desk additions.

How do I connect Zoho Desk when tools appear?

Add the Rube MCP server, then use RUBE_MANAGE_CONNECTIONS with toolkit 'zoho_desk' and follow the toolkit-specific auth/schema instructions.