home / skills / anthropics / skills / internal-comms

internal-comms skill

safe

This skill helps you draft internal communications such as 3P updates, newsletters, FAQs, and project reports with consistent tone and formats.

npx playbooks add skill anthropics/skills --skill internal-comms

Review the files below or copy the command above to add this skill to your agents.

Files (6)

SKILL.md

1.5 KB

---
name: internal-comms
description: A set of resources to help me write all kinds of internal communications, using the formats that my company likes to use. Claude should use this skill whenever asked to write some sort of internal communications (status reports, leadership updates, 3P updates, company newsletters, FAQs, incident reports, project updates, etc.).
license: Complete terms in LICENSE.txt
---

## When to use this skill
To write internal communications, use this skill for:
- 3P updates (Progress, Plans, Problems)
- Company newsletters
- FAQ responses
- Status reports
- Leadership updates
- Project updates
- Incident reports

## How to use this skill

To write any internal communication:

1. **Identify the communication type** from the request
2. **Load the appropriate guideline file** from the `examples/` directory:
    - `examples/3p-updates.md` - For Progress/Plans/Problems team updates
    - `examples/company-newsletter.md` - For company-wide newsletters
    - `examples/faq-answers.md` - For answering frequently asked questions
    - `examples/general-comms.md` - For anything else that doesn't explicitly match one of the above
3. **Follow the specific instructions** in that file for formatting, tone, and content gathering

If the communication type doesn't match any existing guideline, ask for clarification or more context about the desired format.

## Keywords
3P updates, company newsletter, company comms, weekly update, faqs, common questions, updates, internal comms

Overview

This skill provides a focused set of resources and templates to write all types of internal communications in the formats your company prefers. It standardizes tone, structure, and key sections so messages are consistent and easy to scan. Use it whenever you need clear, audience-appropriate internal comms like updates, newsletters, FAQs, or incident reports.

How this skill works

First identify the communication type in the request (e.g., 3P update, newsletter, FAQ, incident report). Then load the matching guideline from the examples directory and follow its formatting, tone, and content prompts. If the request doesn’t match a guideline, prompt for clarification or additional context about audience, length, and key points to include.

When to use it

Progress/Plans/Problems (3P) team updates
Company-wide newsletters and announcements
FAQ responses and common-question writeups
Regular status reports and project updates
Leadership updates and executive summaries
Incident reports and postmortem summaries

Best practices

Start by naming the audience and the one-sentence purpose of the message
Use the company’s preferred template and section headings from the guideline files
Lead with the most important information and next steps, then add context
Be concise: use bullet points for status and action items; include deadlines and owners
Validate facts and metrics before publishing; flag unknowns and follow-ups clearly

Example use cases

Create a weekly 3P update for your engineering team with owners and blockers
Draft a company newsletter announcing a new benefit and rollout timeline
Write an FAQ response addressing a recurring employee question about PTO policy
Produce a concise leadership update summarizing Q1 goals, progress, and risks
Prepare an incident report that lists impact, timeline, root cause, and remediation

FAQ

What if my communication type isn’t listed in the examples?

Ask for clarification about the target audience, desired format, length, and key points; then map those needs to the closest guideline or create a tailored outline.

How do you handle sensitive or escalated topics?

Follow the leadership-update or incident-report guideline, avoid speculative language, list confirmed facts, named owners, and recommended next steps; recommend legal or HR review when appropriate.