Zendesk MCP server

The Zendesk MCP Server provides a seamless integration with Zendesk, allowing you to interact with tickets, draft responses, and access the Help Center knowledge base. This server implements the Model Context Protocol to connect your Zendesk account with AI assistants like Claude.

Installation

Prerequisites

Before installing the Zendesk MCP Server, ensure you have:

• Python installed
• UV package manager
• Zendesk account credentials

Installation Steps

1. Set up a virtual environment and install the package:

uv venv && uv pip install -e .

Or use the shorthand:

uv build

2. Configure your Zendesk credentials in an .env file in the project root. The file should include:

[email protected]
ZENDESK_API_TOKEN=your_zendesk_api_token
ZENDESK_SUBDOMAIN=your_zendesk_subdomain

Configuration

Setting up with Claude Desktop

To configure the Zendesk MCP Server with Claude Desktop:

1. Open Claude Desktop's configuration
2. Add the following configuration to the settings:

{
  "mcpServers": {
      "zendesk": {
          "command": "uv",
          "args": [
              "--directory",
              "/path/to/zendesk-mcp-server",
              "run",
              "zendesk"
          ]
      }
  }
}

Make sure to replace /path/to/zendesk-mcp-server with the actual path to your installed server.

Available Resources

Knowledge Base

Access the entire Zendesk Help Center articles using:

zendesk://knowledge-base

Prompts

The server comes with pre-configured prompts to enhance your workflow:

Analyze Ticket

Use this prompt to analyze a Zendesk ticket and get a detailed breakdown of the ticket's content, priority, and other important aspects.

Draft Ticket Response

This prompt helps generate appropriate responses to Zendesk tickets based on the ticket content and context.

Tools

Working with Tickets

Fetching Multiple Tickets

To retrieve the latest tickets with pagination support:

get_tickets(
    page=1,               # Optional: Page number
    per_page=25,          # Optional: Number of tickets per page (max 100)
    sort_by="created_at", # Optional: Field to sort by (created_at, updated_at, priority, status)
    sort_order="desc"     # Optional: Sort order (asc or desc)
)

This returns a list of tickets with essential fields and pagination metadata.

Retrieving a Single Ticket

To get a specific ticket by ID:

get_ticket(ticket_id=123456)

Managing Ticket Comments

Retrieving Comments

To get all comments for a specific ticket:

get_ticket_comments(ticket_id=123456)

Creating Comments

To add a new comment to a ticket:

create_ticket_comment(
    ticket_id=123456,
    comment="This is my response to your inquiry.",
    public=True  # Optional: Whether the comment should be public (defaults to true)
)

How to install this MCP server

For Claude Code

To add this MCP server to Claude Code, run this command in your terminal:

claude mcp add-json "zendesk" '{"command":"uv","args":["--directory","/path/to/zendesk-mcp-server","run","zendesk"]}'

See the official Claude Code MCP documentation for more details.

For Cursor

There are two ways to add an MCP server to Cursor. The most common way is to add the server globally in the ~/.cursor/mcp.json file so that it is available in all of your projects.

If you only need the server in a single project, you can add it to the project instead by creating or adding it to the .cursor/mcp.json file.

Adding an MCP server to Cursor globally

To add a global MCP server go to Cursor Settings > Tools & Integrations and click "New MCP Server".

When you click that button the ~/.cursor/mcp.json file will be opened and you can add your server like this:

{
    "mcpServers": {
        "zendesk": {
            "command": "uv",
            "args": [
                "--directory",
                "/path/to/zendesk-mcp-server",
                "run",
                "zendesk"
            ]
        }
    }
}

Adding an MCP server to a project

To add an MCP server to a project you can create a new .cursor/mcp.json file or add it to the existing one. This will look exactly the same as the global MCP server example above.

How to use the MCP server

Once the server is installed, you might need to head back to Settings > MCP and click the refresh button.

The Cursor agent will then be able to see the available tools the added MCP server has available and will call them when it needs to.

You can also explicitly ask the agent to use the tool by mentioning the tool name and describing what the function does.

For Claude Desktop

To add this MCP server to Claude Desktop:

1. Find your configuration file:

• macOS: ~/Library/Application Support/Claude/claude_desktop_config.json
• Windows: %APPDATA%\Claude\claude_desktop_config.json
• Linux: ~/.config/Claude/claude_desktop_config.json

2. Add this to your configuration file:

{
    "mcpServers": {
        "zendesk": {
            "command": "uv",
            "args": [
                "--directory",
                "/path/to/zendesk-mcp-server",
                "run",
                "zendesk"
            ]
        }
    }
}

3. Restart Claude Desktop for the changes to take effect