home / mcp / intercom articles mcp server

Intercom Articles MCP Server

Provides CRUD access to Intercom Help Center articles with multilingual support via an MCP interface.

Installation

Add the following to your MCP client configuration file.

Configuration

{
  "mcpServers": {
    "kaosensei-intercom-articles-mcp": {
      "command": "node",
      "args": [
        "/ABSOLUTE/PATH/TO/intercom-articles-mcp/dist/index.js"
      ],
      "env": {
        "INTERCOM_ACCESS_TOKEN": "your_intercom_access_token_here"
      }
    }
  }
}

You can run the Intercom Articles MCP Server to enable reading, creating, listing, and updating multilingual Intercom Help Center articles via a Model Context Protocol (MCP) interface. This server exposes core article management operations and integrates with your client workflows to manage content programmatically.

How to use

You will connect to the MCP server from your MCP client by using the provided stdio configuration. Start the server as described, then issue commands to perform create, read, update, and list operations on Intercom articles. The server receives requests and returns structured responses for each operation, including multilingual content when present.

How to install

Prerequisites you need before installing include Node.js installed on your system. You should also have access to an Intercom access token with Articles read and write permissions.

Configuration

Configure the client to connect to the MCP server by using the provided runtime command and environment variables. The server requires your Intercom access token to authorize requests.

Security and access

Protect your Intercom access token. Do not share it publicly and rotate it if you suspect it has been exposed. Use the token only in trusted environments.

Examples and notes

The server supports multilingual article content, enabling translations for supported languages. Use the translation mappings to manage localized article data.

Troubleshooting

If the MCP client cannot reach the server, verify that the Node process is running and that the path to the compiled entry point matches your environment. Ensure the Intercom access token is correct and has the necessary permissions.

Available tools

get_article

Retrieve a single article by its ID.

list_articles

List articles with pagination support.

create_article

Create a new article, optionally with multilingual content.

update_article

Update an existing article with provided fields.