Freshservice MCP server

The Freshservice MCP server enables AI models to interact with Freshservice modules, performing IT service management operations directly. This integration allows AI assistants to manage tickets, handle conversations, and access various Freshservice resources without manual intervention.

Installation Options

Installing via Smithery

The simplest way to install the Freshservice MCP server is using Smithery:

npx -y @smithery/cli install @effytech/freshservice_mcp --client claude

Prerequisites

Before installing, ensure you have:

• A Freshservice account (available at freshservice.com)
• Your Freshservice API key
• uvx installed on your system (install via pip install uv or brew install uv)

Configuration

Obtaining Your API Key

1. Log in to your Freshservice admin panel
2. Navigate to Profile Settings → API Settings
3. Copy your API key for configuration

Setting Up with Claude Desktop

1. Download and install Claude Desktop from the official website
2. Add the following configuration to your claude_desktop_config.json:

"mcpServers": {
  "freshservice-mcp": {
    "command": "uvx",
    "args": [
        "freshservice-mcp"
    ],
    "env": {
      "FRESHSERVICE_APIKEY": "<YOUR_FRESHSERVICE_APIKEY>",
      "FRESHSERVICE_DOMAIN": "<YOUR_FRESHSERVICE_DOMAIN>"
    }
  }
}

Be sure to replace:

• <YOUR_FRESHSERVICE_APIKEY> with your actual API key
• <YOUR_FRESHSERVICE_DOMAIN> with your domain (e.g., yourcompany.freshservice.com)

Usage Examples

Ticket Management

The server supports numerous ticket operations:

Operation	Purpose
create_ticket	Create new service tickets
update_ticket	Update existing tickets
delete_ticket	Remove tickets
search_tickets	Find tickets matching criteria
get_ticket_fields	Retrieve ticket field definitions
get_tickets	List all tickets with pagination
get_ticket	Retrieve single ticket details

Supported Modules

The MCP server works with multiple Freshservice modules:

• Tickets
• Conversations
• Products
• Requesters
• Agents
• Agent Groups
• Requester Groups
• Canned Responses
• Canned Response Folders
• Workspaces
• Solution Categories
• Solution Folders
• Solution Articles

Example Commands

Once configured, you can ask Claude to perform operations like:

• "Create a new incident ticket with subject 'Network connectivity issue in Marketing department' and description 'Users unable to connect to Wi-Fi in Marketing area', set priority to high"
• "Update the status of change request #45678 to 'Approved'"
• "List all critical incidents reported in the last 24 hours"
• "Show asset details for laptop with asset tag 'LT-2023-087'"

Manual Testing

For testing purposes, you can start the server manually:

uvx freshservice-mcp --env FRESHSERVICE_APIKEY=<your_api_key> --env FRESHSERVICE_DOMAIN=<your_domain>

Troubleshooting

If you encounter issues:

• Verify your Freshservice API key and domain are correct
• Ensure proper network connectivity to Freshservice servers
• Check API rate limits and quotas
• Verify the uvx command is available in your PATH

How to install this MCP server

For Claude Code

To add this MCP server to Claude Code, run this command in your terminal:

claude mcp add-json "freshservice-mcp" '{"command":"uvx","args":["freshservice-mcp"],"env":{"FRESHSERVICE_APIKEY":"<YOUR_FRESHSERVICE_APIKEY>","FRESHSERVICE_DOMAIN":"<YOUR_FRESHSERVICE_DOMAIN>"}}'

See the official Claude Code MCP documentation for more details.

For Cursor

There are two ways to add an MCP server to Cursor. The most common way is to add the server globally in the ~/.cursor/mcp.json file so that it is available in all of your projects.

If you only need the server in a single project, you can add it to the project instead by creating or adding it to the .cursor/mcp.json file.

Adding an MCP server to Cursor globally

To add a global MCP server go to Cursor Settings > Tools & Integrations and click "New MCP Server".

When you click that button the ~/.cursor/mcp.json file will be opened and you can add your server like this:

{
    "mcpServers": {
        "freshservice-mcp": {
            "command": "uvx",
            "args": [
                "freshservice-mcp"
            ],
            "env": {
                "FRESHSERVICE_APIKEY": "<YOUR_FRESHSERVICE_APIKEY>",
                "FRESHSERVICE_DOMAIN": "<YOUR_FRESHSERVICE_DOMAIN>"
            }
        }
    }
}

Adding an MCP server to a project

To add an MCP server to a project you can create a new .cursor/mcp.json file or add it to the existing one. This will look exactly the same as the global MCP server example above.

How to use the MCP server

Once the server is installed, you might need to head back to Settings > MCP and click the refresh button.

The Cursor agent will then be able to see the available tools the added MCP server has available and will call them when it needs to.

You can also explicitly ask the agent to use the tool by mentioning the tool name and describing what the function does.

For Claude Desktop

To add this MCP server to Claude Desktop:

1. Find your configuration file:

• macOS: ~/Library/Application Support/Claude/claude_desktop_config.json
• Windows: %APPDATA%\Claude\claude_desktop_config.json
• Linux: ~/.config/Claude/claude_desktop_config.json

2. Add this to your configuration file:

{
    "mcpServers": {
        "freshservice-mcp": {
            "command": "uvx",
            "args": [
                "freshservice-mcp"
            ],
            "env": {
                "FRESHSERVICE_APIKEY": "<YOUR_FRESHSERVICE_APIKEY>",
                "FRESHSERVICE_DOMAIN": "<YOUR_FRESHSERVICE_DOMAIN>"
            }
        }
    }
}

3. Restart Claude Desktop for the changes to take effect